Position:
Tier 2 Technical Support Specialist at ZyXEL Communications Inc
Work:
ZyXEL Communications Inc
- Anaheim, CA since Sep 2008
Tier 2 Technical Support Specialist
Orange Coast Title Co
- Anaheim, CA Oct 2005 - Jul 2008
IS Technician/Imaging technician
Education:
University of Phoenix 2010 - 2012
Networking and Telecommunications, Computer Science
Savanna High School 1999 - 2003
High School Diploma, General Study
Skills:
Network Administration, Network Architecture, Firewall Administration, LAN Switching, Network Design, Enterprise Network Design, Network Communications, Wireless Security, Wireless Networking, PC building, Server Management, Server Administration, PC Networking, 802.11n, Remote Assistance, Technical Writing, Customer Service, Telephone Skills, IP Networking, Layer 3, Layer 2, VPN, IPSec, SSL VPN, L2TP, IKE, PPPoE, 802.1q, Spanning Tree, VLAN, WPA, Troubleshooting, Packet Analysis, VMware, Windows Server, Windows 7, Mac OS X, Enterprise Architecture, Network Security, Computer Security, Security+, Security Management, PHP4/5, MySQL, HTML 5, 802.1x, Wireshark, Information Architecture, jQuery, AJAX Frameworks