Peter Gurney resumes & CV records
Resumes
Senior Director, Voc Solutions At Netreflector Inc
Location:
2101 4Th Ave, Seattle, WA 98109
Industry:
Management Consulting
Work:
NetReflector Inc.
- Seattle, WA since 2012
Senior Director, VOC Solutions QVC 2010 - Feb 2012
Director, Voice of the Customer The Cicerone Group 2009 - 2010
Managing Director Washington Mutual Sep 2003 - Jan 2009
VP Service Strategy and Alignment Service Intelligence 1992 - 2002
Director of Research and Consulting Services
Senior Director, VOC Solutions QVC 2010 - Feb 2012
Director, Voice of the Customer The Cicerone Group 2009 - 2010
Managing Director Washington Mutual Sep 2003 - Jan 2009
VP Service Strategy and Alignment Service Intelligence 1992 - 2002
Director of Research and Consulting Services
Education:
The Evergreen State College
BA, English University of Washington, Michael G. Foster School of Business
MBA
BA, English University of Washington, Michael G. Foster School of Business
MBA
Skills:
Strategy, Customer Insight, Customer Experience, Market Research, Brand Loyalty, Management, Voice of the Customer, Leadership, Strategic Partnerships, Consumer Behaviour, Analysis, Customer Experience Management, Competitive Intelligence, Customer Satisfaction, Data Analysis, Process Improvement, Training, Business Process Improvement, Call Centers, Performance Management, Marketing Research, Six Sigma, Analytical Skills, Consumer Behavior, Program Management, Qualitative Research, Enterprise Software
At The Cicerone Group
Location:
Greater Seattle Area
Industry:
Management Consulting