Location:
401 West Dr north, Lehi, UT 84005
Work:
Convergys
Sep 1999 - Dec 2018
Senior It Manager
Benson & Mclaughlin Ps
Dec 1996 - Sep 1999
Manager, Network Services
Clark Number Ps
Oct 1996 - Sep 1997
Systems Engineer
Mascio's Italian Specialty Foods
May 1993 - Jul 1996
Inventory Specialist
Education:
University of Phoenix 2007 - 2011
Master of Business Administration, Masters, Business
Brigham Young University 1987 - 1993
Bachelors, Bachelor of Science, Accounting, Information Systems
Skills:
Management, Service Delivery, Disaster Recovery, Call Centers, Team Leadership, Process Improvement, Vendor Management, Outsourcing, Team Management, Call Center, Operations Management, Project Management, Program Management, Troubleshooting, Customer Service, Leadership, Bpo, Sla, Customer Satisfaction, Performance Management, Team Building, Business Process Improvement, Contact Centers, It Service Management, Technical Support, Strategic Planning, System Administration, Microsoft Office, It Operations, Information Technology, User Experience, Customer Relationship Management, Budgeting, Business Analysis, Microsoft Excel, Public Speaking, Strategy, Computer Hardware, Itil, People Management, Networking, Onboarding, Active Directory, Business Process, Procurement, Contract Negotiation, Contract Management, Consulting, Databases
Certifications:
Wood Badge
Project Management Professional (Pmp)
Certified Scrummaster (Csm)
Certified Novell Engineer (Cne)
Microsoft Certified Systems Engineer (Mcse)
Comptia A+
