Work:
DPT
- Greater Grand Rapids, Michigan Area since Jan 2007
Principal
Education:
University of California at Los Angeles Oct 1985 - Jun 1990
BA, Cognitive Science
Skills:
Business Analysis, Requirements Analysis, Sharepoint, Integration, Change Management, Strategy, Project Management, Enterprise Software, Business Strategy, Process Improvement, Business Process, Agile Methodologies, Analysis, Testing, Microsoft Crm, Customer Service, Sdlc, It Service Management, Salesforce.com, Sales Operations, Team Leadership, Visio, Software Development Life Cycle, Customer Relationship Management, Process Improvement Projects, Crm Program Management, Customer Support, Customer Relations, Documentation, Employee Training, Microsoft Office
Certifications:
Microsoft Dynamics Crm 4.0 Applications Mb2-632
Microsoft Dynamics Crm 4.0 Customization and Configuration Mb2-631
Microsoft Dynamics Crm 4.0 Installation and Configuration Mb2-633
Salesforce Certified Administrator (Sca)
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Sharing and Visibility Designer (Sp19)
Salesforce Certified Data Architecture and Management Designer (Su19)
Salesforce Certified Certified Application Architect