Location:
16354 west Briarwood Ct, Olathe, KS 66062
Work:
Ww
Director
Macfarlane Group
Jan 2013 - Sep 2016
Director Financial Services
Pace
Jan 2013 - Sep 2016
Board Member
Consultant
Jan 2012 - Dec 2012
Process Leader
Spi Technologies
Feb 2011 - Oct 2011
Vice President, Strategic Account Development
Serco
2004 - Feb 2011
Vp, Business Development
Protocol Communications
1997 - 2004
Rvp
Faneuil Inc
1997 - 1998
General Manager
Iti Marketing Services
1989 - 1997
Various Positions Held
Education:
Northern State University 1989 - 1993
Skills:
Crm, Leadership, Management, Strategy, Change Management, Business Development, Bpo, Team Management, Vendor Management, Outsourcing, Call Centers, Customer Experience, New Business Development, Call Center, Customer Retention, Operations Management, Program Management, Process Improvement, Account Management, Sales, Training, Contact Centers, Telecommunications, Customer Satisfaction, Executive Management, Customer Relationship Management, Business Process Outsourcing, Business Process Improvement, Analysis, Contract Negotiation, Project Planning, Mergers
Interests:
Children
Disaster and Humanitarian Relief