Industry:
Information Technology And Services
Work:
Shi International Corp.
Senior Project Manager
Diversified.
Jun 2015 - Apr 2016
Project Manager
Viacom
May 2011 - Jul 2014
It Project Manager
Viacom
Jan 2004 - May 2011
Senior Manager, Global Service Desk
Viacom
Jan 1998 - Dec 2003
Telecommunications Project Manager
Wiltel Communications
Jan 1997 - Dec 1997
Customer Service Representative For Merrill Lynch
Education:
University of Pittsburgh 2011 - 2013
Bachelors, Bachelor of Arts
University of Pittsburgh 1992 - 1996
Bachelors, Bachelor of Arts, Legal Studies
Skills:
Project Management, Vendor Management, It Management, Business Analysis, Telecommunications, Management, Process Improvement, Team Leadership, Itil, Change Management, Customer Service, Data Center, Crm, Marketing, Business Process Improvement, Sharepoint, Customer Experience, Software Development, Project Delivery, Wireless, Visio, Team Building, Call Center Development, Call Centers, Customer Support, Customer Service Management, Wireless Technologies, Technology Management, Performance Management, Cost Control, Cost Reduction Solutions, Quality Control, System Implementations, System Conversion, Compliance
Interests:
Health and Wellness
Taekwondo
Rummy Q
Crafting
Certifications:
Itil Foundation
Help Desk Manager (Chdm)