Resumes & CV records
Resumes
Senior Desktop Engineer
Location:
207 Miramar Ave, San Francisco, CA 94112
Industry:
Information Technology And Services
Work:
TiVo
- Alviso, CA since Dec 2010
Executive Relations, PM Genentech since May 2010
Google Concierge BPO Buddy since 2009
Director of Customer Support Volt Information Sciences since Sep 2007
Senior Technical Support Specialist YBR Promotions 2006 - 2010
Promoter 2Wire Apr 2009 - Sep 2009
Help Desk Specialist Apple Inc. Sep 2008 - Mar 2009
AppleCare, Tier 2, Team Lead Apple Inc. Sep 2007 - Jul 2008
AppleCare, iApps Support UPS Sep 2006 - Oct 2007
Delivery Driver La Roza Construction Inc. Sep 2005 - Sep 2006
Project Manager Cathedral of Faith Jul 2004 - Sep 2005
Producer: Media and Creative Arts United Fibers Inc. Apr 2000 - Jul 2004
Desktop/Network Technician
Executive Relations, PM Genentech since May 2010
Google Concierge BPO Buddy since 2009
Director of Customer Support Volt Information Sciences since Sep 2007
Senior Technical Support Specialist YBR Promotions 2006 - 2010
Promoter 2Wire Apr 2009 - Sep 2009
Help Desk Specialist Apple Inc. Sep 2008 - Mar 2009
AppleCare, Tier 2, Team Lead Apple Inc. Sep 2007 - Jul 2008
AppleCare, iApps Support UPS Sep 2006 - Oct 2007
Delivery Driver La Roza Construction Inc. Sep 2005 - Sep 2006
Project Manager Cathedral of Faith Jul 2004 - Sep 2005
Producer: Media and Creative Arts United Fibers Inc. Apr 2000 - Jul 2004
Desktop/Network Technician
Education:
Apple Inc. 2007 - 2008
Desktop Certified, Help Desk Desktop Support Bethany College of the Assemblies of God 1998 - 2000
Ordination, Theology
Desktop Certified, Help Desk Desktop Support Bethany College of the Assemblies of God 1998 - 2000
Ordination, Theology
Skills:
Crm, Customer Experience Management, Customer Journey Management, Customer Engagement Management, Customer Experience Design, Instructional Design, Dynamic Trainer, Salesforce.com Implementation, Project Coordination, Api Development, Customer Experience Transformation, Project Planning, Experience Design, Customer Experience Analysis, Troubleshooting, Leadership, Technical Support, Management, Hardware, Help Desk Support, Networking, Project Implementation, Windows Server, Change Management, Training, Customer Satisfaction, Employee Training, Account Management, Software Documentation, Active Directory, Os X, Windows Xp, Software Installation, Sap, Windows, Customer Service, Team Leadership, Cloud Computing, Enterprise Software, Integration, Salesforce.com, Computer Hardware, Social Care
Escalation Specialist At Tivo
Position:
Executive Relations, PM at TiVo, Google Concierge at Genentech, Director of Customer Support at BPO Buddy, Senior Technical Support Specialist at Volt Information Sciences
Location:
Honolulu, Hawaii
Industry:
Computer Software
Work:
TiVo
- Alviso, CA since Dec 2010
Executive Relations, PM Genentech since May 2010
Google Concierge BPO Buddy since 2009
Director of Customer Support Volt Information Sciences since Sep 2007
Senior Technical Support Specialist YBR Promotions 2006 - 2010
Promoter 2Wire Apr 2009 - Sep 2009
Help Desk Specialist Apple Inc. Sep 2008 - Mar 2009
AppleCare, Tier 2, Team Lead Apple Inc. Sep 2007 - Jul 2008
AppleCare, iApps Support UPS Sep 2006 - Oct 2007
Delivery Driver La Roza Construction Inc. Sep 2005 - Sep 2006
Project Manager Cathedral of Faith Jul 2004 - Sep 2005
Producer: Media and Creative Arts United Fibers Inc. Apr 2000 - Jul 2004
Desktop/Network Technician
Executive Relations, PM Genentech since May 2010
Google Concierge BPO Buddy since 2009
Director of Customer Support Volt Information Sciences since Sep 2007
Senior Technical Support Specialist YBR Promotions 2006 - 2010
Promoter 2Wire Apr 2009 - Sep 2009
Help Desk Specialist Apple Inc. Sep 2008 - Mar 2009
AppleCare, Tier 2, Team Lead Apple Inc. Sep 2007 - Jul 2008
AppleCare, iApps Support UPS Sep 2006 - Oct 2007
Delivery Driver La Roza Construction Inc. Sep 2005 - Sep 2006
Project Manager Cathedral of Faith Jul 2004 - Sep 2005
Producer: Media and Creative Arts United Fibers Inc. Apr 2000 - Jul 2004
Desktop/Network Technician
Education:
Apple Inc. 2007 - 2008
Desktop Certified, Help Desk Desktop Support Bethany College of the Assemblies of God 1998 - 2000
Ordination, Theology
Desktop Certified, Help Desk Desktop Support Bethany College of the Assemblies of God 1998 - 2000
Ordination, Theology
Skills:
Project Planning, Project Implementation, Project Coordination, Troubleshooting, OS X, Management, Active Directory, XP, Windows Server, Training, Leadership, Change Management, Customer Satisfaction, Hardware, Software Installation, Help Desk Support, Employee Training, SAP, Account Management
Honor & Awards:
Received “WOW” Award for identifying software issue in OS X update, AppleCare Employee of the month Nominee in 2008, Developed, Help Desk troubleshooting instructional resources which were adopted by World Wide AppleCare, Apple Sales Product Professional, 2008, Nominated team lead during three-week new agent training program, 4th Place - California Teen Vocalist Championships - 1994