Sharon Schmucker resumes & CV records
Resumes

Call Center Manager, 529 Gov't Savings
Location:
3901 west Mars St, Tucson, AZ 85741
Industry:
Financial Services
Work:
Ascensus
Call Center Manager, 529 Gov't Savings Aaa Arizona Nov 2016 - Jun 2017
Member Service Center Supervisor Synchronoss Technologies Nov 2011 - Feb 2015
Operations Supervisor Citi Feb 2005 - Feb 2011
Operations Manager Citi Feb 2005 - Feb 2010
Unit Manager, Sears Collections Citi Jan 2007 - Dec 2007
Risk Control Self Assessment Coordinator American Airlines Jul 1991 - Dec 2004
Reservations Service Manager
Call Center Manager, 529 Gov't Savings Aaa Arizona Nov 2016 - Jun 2017
Member Service Center Supervisor Synchronoss Technologies Nov 2011 - Feb 2015
Operations Supervisor Citi Feb 2005 - Feb 2011
Operations Manager Citi Feb 2005 - Feb 2010
Unit Manager, Sears Collections Citi Jan 2007 - Dec 2007
Risk Control Self Assessment Coordinator American Airlines Jul 1991 - Dec 2004
Reservations Service Manager
Education:
University of Phoenix 2007 - 2011
Bachelors, Bachelor of Science, Business Management Flowing Wells High School 1979 - 1982
Flowing Wells High School 1979 - 1981
Bachelors, Bachelor of Science, Business Management Flowing Wells High School 1979 - 1982
Flowing Wells High School 1979 - 1981
Skills:
Team Leadership, Training, Call Centers, Team Building, Management, Customer Service, Recruiting, Coaching, Customer Satisfaction, Leadership, Human Resources, Data Analysis, Sales, Time Management, Workforce Management, Credit, Change Management, Vendor Management, Business Process Improvement, Hiring, Customer Experience, Employee Training, Call Center, Risk Management, Operations Management, Microsoft Word, Customer Retention, Team Management, Interviewing, Customer Relationship Management, Contact Centers, Teamwork, Communication, Credit Cards, Financial Services
Interests:
Football
Collecting Antiques
Exercise
Sweepstakes
Home Improvement
Reading
Gourmet Cooking
Sports
Watching Basketball
The Arts
Golf
Home Decoration
Health
Watching Sports
Cooking
Cruises
Outdoors
Sewing
Electronics
Crafts
Fitness
Music
Dogs
Family Values
Movies
Collecting
Christianity
Kids
Medicine
Diet
Automobiles
Cats
Travel
Motorcycling
Career
Investing
Traveling
Basketball
Smoking
Self Improvement
Watching Football
Collecting Antiques
Exercise
Sweepstakes
Home Improvement
Reading
Gourmet Cooking
Sports
Watching Basketball
The Arts
Golf
Home Decoration
Health
Watching Sports
Cooking
Cruises
Outdoors
Sewing
Electronics
Crafts
Fitness
Music
Dogs
Family Values
Movies
Collecting
Christianity
Kids
Medicine
Diet
Automobiles
Cats
Travel
Motorcycling
Career
Investing
Traveling
Basketball
Smoking
Self Improvement
Watching Football
Languages:
English
Certifications:
Introduction To Conflict Management and Negotiation
Introduction To Time Management
Diploma In Human Resources
Leadership Skills In Business
Fundamentals of Human Resources
Introduction To Time Management
Diploma In Human Resources
Leadership Skills In Business
Fundamentals of Human Resources

Sharon Schmucker

Sharon Schmucker - Tucson, AZ
Work:
CitiMortgage, Inc Mar 2010 to Dec 2010
Vice President - CMI Default Sears - Citi Cards Collections Feb 2005 to Mar 2010
Assistant Vice President - High Risk Sears - Citi Cards Collections Jan 2007 to Dec 2007
Assistant Vice President - Risk Self Assessment Coordinator American Airlines, Inc Jul 1991 to Dec 2004
Reservations Service Manager
Vice President - CMI Default Sears - Citi Cards Collections Feb 2005 to Mar 2010
Assistant Vice President - High Risk Sears - Citi Cards Collections Jan 2007 to Dec 2007
Assistant Vice President - Risk Self Assessment Coordinator American Airlines, Inc Jul 1991 to Dec 2004
Reservations Service Manager
Education:
University of Phoenix - Tucson, AZ Jan 2011
BS in Business Management
BS in Business Management
Skills:
Highly motivated, creative, and versatile executive with over 20 years of experience in call center operations and technology, people management, team leadership, and project management. Proven performer with experience impacting the bottom line and supporting corporate objectives.