Work:
PlumChoice - Lowell, MA May 2012 to Aug 2013
Senior Customer Support Manager
Kiva Systems - Woburn, MA Oct 2006 to Jan 2011
Senior Manager Customer Service
IBM - Bedford, MA Jun 2004 to Oct 2006
Director of Technical Support and Training
Netegrity Incorporated - Waltham, MA Feb 1998 to Oct 2002
World Wide Director Customer Support
Skills:
Specific Skills: MySql, Linux, Unix, Server Clusters, SaaS, TCP/IP, DNS, dnsmasq, Extricom Wireless Switch, Check Point Firewall, Enterprise Network Architecture, LDAP, XML, CSS, IBM WebSphere Message Broker; Infor Syteline, Jira, IBM Lotus QuickPlace and Notes, KivaSystems Material Handling System; ZenDesk, SalesForce, FootPrints, Onyx CRM Systems; ServiceMax Field Service System; Enterprise Middleware Implementation, Maintenance, and Integration; Disaster Planning. Familiarity with Java, J2EE, Scripting, Microstrategy, SharePoint, Axeda, and Splunk