Location:
9451 west Portola Dr, Boise, ID 83709
Work:
Consumer Cellular, Inc.
Jun 2013 - Sep 2015
Customer Care Mentor Supervisor
Pacificsource Health Plans
Jun 2013 - Sep 2015
Customer Service
T-Mobile
Feb 1, 2006 - Jun 1, 2012
Customer Care Coach
Sole Source Inc
Sep 1998 - Sep 2004
Customer Care Supervisor
Education:
Crook County High School 1982 - 1986
Skills:
Customer Satisfaction, Customer Retention, Coaching, Leadership, Performance Metrics, Team Leadership, Employee Training, Performance Improvement, Call Center, Customer Service, Cross Functional Team Leadership, Time Management, Mobile Devices, Escalation Resolution, People Development, Quality Assurance, Staff Development, Employee Engagement, Mentoring, Talent Acquisition, Customer Escalation Management, Accountability, Motivation, Customer Information, People Skills, Strategic Leadership, Quality Auditing, Call Quality, Call Monitoring, Empowerment, Trending, Identify Trends, Managing Accounts, Professional Experience, Personal Values, Values Based Leadership, Culture, Plans, Maintaining Relationships, Maintaining A Positive Attitude, Frontline Management, Metrics Reporting, 360 Feedback, Constructive Feedback, Successfactors, Success Driven, Close Attention To Detail, Accurate Data Entry, Interview Skills, Product Promotion
