Location:
1001 28Th St south, Fargo, ND 58102
Work:
American Express
Call Center Customer Service Director and Service Delivery Leader
American Express
Nov 1998 - Apr 2003
Director New Product Development and Servicing
American Express
Nov 1996 - Nov 1998
Senior Manager Partner Relationships
Nov 1996 - Nov 1998
Senior Manager
Education:
Wake Forest University School of Business 1991 - 1993
Master of Business Administration, Masters
Cornell University 1980 - 1984
Bachelors, Bachelor of Science, Marine Biology
Skills:
Re Engineering, Workforce Management, Customer Experience, Process Improvement, Call Center, Call Centers, Credit Cards, Vendor Management, Leadership, Relationship Management, Customer Satisfaction, Coaching, Business Analysis, Recruiting, Outsourcing, Operations Management, Service Delivery, Bpo, Six Sigma, Program Management, Performance Management, Crm, Customer Retention, Cross Functional Team Leadership, Team Management, Business Process Improvement, Financial Services, Strategy, Management, Analytics, Change Management, Team Leadership, Project Delivery, Pmo, Risk Management, Business Process, Project Portfolio Management