Work:
Alliance Data
Senior Director, Systems
Alliance Data
Sep 2008 - Aug 2011
Director, Contact Center Development
Alliance Data
Dec 2007 - Sep 2008
Director, Network Engineering
Alliance Data
Jan 2004 - Dec 2007
Senior Manager, Application Development
Alliance Data
Jan 2002 - Jan 2004
Communications Manager
Alliance Data
Jan 2000 - Jan 2002
Senior Voice Engineer
Digital & Analog Design
1997 - 1999
Technician
Skills:
Call Centers, Ivr, Telecommunications, Vendor Management, Contact Centers, Avaya, Process Improvement, Business Analysis, Service Delivery, Analytics, Crm, Information Technology, Outsourcing, Software Development, Cross Functional Team Leadership, Sdlc, Data Center, Integration, It Management, Disaster Recovery, Business Process Improvement, Avaya Technologies, It Strategy, Saas, Cloud Computing, Enterprise Software, Voip, Team Leadership, Speech Recognition, Professional Services, Technical Support, Program Management, Call Center, Visio, Customer Experience, Strategic Leadership, Product Management, It Operations, Solution Architecture, Technical Leadership, Application Architecture, Speech Analytics, Itil, Workforce Management, Enterprise Architecture, Telephony, It Service Management
Interests:
Human Rights
Poverty Alleviation
Education
Economic Empowerment