Tracy Bourque resumes & CV records
Resumes

Technical Account Manager
Location:
Denver, CO
Industry:
Information Technology And Services
Work:
Incontact
Technical Account Manager Virtela Technology Services Incorporated (An Ntt Communications Company) Oct 2014 - Apr 2017
Account Manager at Virtela, An Ntt Communications Company Teletech Aug 2009 - Oct 2014
Senior Principal Technical Account Manager Unify Apr 2008 - Aug 2009
Proposal Manager Unify Mar 2005 - Apr 2008
Technical Clearing Analyst Unify Jan 2000 - Mar 2005
Business Consultant Unify Jan 1990 - Jan 2000
Systems Engineer Siemens Business Communications/Rolm/Ibm Jan 1990 - Jan 2000
Systems Engineer
Technical Account Manager Virtela Technology Services Incorporated (An Ntt Communications Company) Oct 2014 - Apr 2017
Account Manager at Virtela, An Ntt Communications Company Teletech Aug 2009 - Oct 2014
Senior Principal Technical Account Manager Unify Apr 2008 - Aug 2009
Proposal Manager Unify Mar 2005 - Apr 2008
Technical Clearing Analyst Unify Jan 2000 - Mar 2005
Business Consultant Unify Jan 1990 - Jan 2000
Systems Engineer Siemens Business Communications/Rolm/Ibm Jan 1990 - Jan 2000
Systems Engineer
Education:
University of Phoenix 1995 - 1999
Bachelors, Bachelor of Science, Management Walnut High School
Bachelors, Bachelor of Science, Management Walnut High School
Skills:
Call Centers, Service Delivery, Contact Centers, Telecommunications, Vendor Management, Managed Services, Outsourcing, Unified Communications, Call Center, Voip, Avaya, Data Center, Professional Services, Telephony, Crm, Itil, Cloud Computing, Troubleshooting, Technical Support, Solution Selling, Workforce Management, Customer Experience, Saas, Enterprise Software, Integration, Cisco Technologies, Networking, Sip, Ivr, Disaster Recovery, Pre Sales, Virtualization, Ip, It Operations, It Service Management, System Deployment, Vmware, Sla, It Management, Wan, Salesforce.com Certified Administrator