Industry:
Information Technology And Services
Work:
Incontact
Technical Account Manager
Virtela Technology Services Incorporated (An Ntt Communications Company)
Oct 2014 - Apr 2017
Account Manager at Virtela, An Ntt Communications Company
Teletech
Aug 2009 - Oct 2014
Senior Principal Technical Account Manager
Unify
Apr 2008 - Aug 2009
Proposal Manager
Unify
Mar 2005 - Apr 2008
Technical Clearing Analyst
Unify
Jan 2000 - Mar 2005
Business Consultant
Unify
Jan 1990 - Jan 2000
Systems Engineer
Siemens Business Communications/Rolm/Ibm
Jan 1990 - Jan 2000
Systems Engineer
Education:
University of Phoenix 1995 - 1999
Bachelors, Bachelor of Science, Management
Walnut High School
Skills:
Call Centers, Service Delivery, Contact Centers, Telecommunications, Vendor Management, Managed Services, Outsourcing, Unified Communications, Call Center, Voip, Avaya, Data Center, Professional Services, Telephony, Crm, Itil, Cloud Computing, Troubleshooting, Technical Support, Solution Selling, Workforce Management, Customer Experience, Saas, Enterprise Software, Integration, Cisco Technologies, Networking, Sip, Ivr, Disaster Recovery, Pre Sales, Virtualization, Ip, It Operations, It Service Management, System Deployment, Vmware, Sla, It Management, Wan, Salesforce.com Certified Administrator