Work:
Bank of America
- Global Responsibility since Jan 2009
Global Banknotes Operations Executive
Push America
- Constituents Across the United States since Apr 2006
Chairman, Board of Directors
Bank of America
- Global Responsibility Nov 2006 - Jan 2009
COO - Global Treasury Operations
Bank of America
- US Operations Jul 2001 - Oct 2006
Six Sigma Master Blackbelt
Bank of America
- US Operations Jul 1996 - Jun 2001
Human Resources Executive
Education:
University of Tennessee-Knoxville - College of Business Administration 1984 - 1988
Bachelor of Science (BS), Business, Statistics, Industrial Engineering, Political Science
North Mecklenburg High School 1981 - 1984
Skills:
Risk Management, Process Improvement, Business Process Improvement, Strategy, Leadership, Banking, Management, Six Sigma, Strategic Planning, Financial Services, Operations Management, Vendor Management, Team Building, Mergers and Acquisitions, Business Analysis, Employee Engagement, Business Transformation, Coaching, Credit Cards, Executive Management, Financial Risk, Analysis, Business Strategy, Retail Banking, Problem Solving, Customer Service, Call Centers, Customer Experience, Operational Excellence, Human Resources, Payments, Management Consulting, Change Management, Commercial Banking, Performance Management, Portfolio Management, Process Engineering, Mergers, Credit, Cash Management, Compliance, Governance, Acquisition Integration, Insurance, Budgeting, Team Leadership, Mis, Team Management, Program Management, Analytics
Interests:
Social Services
Leadership Theory
Geocaching
Education
Hiking
Sports
Philanthrophy
Disaster and Humanitarian Relief
Human Rights
Arts and Culture
Certifications:
Six Sigma Master Blackbelt
Operations Development Program - Ross School of Business, University of Michigan