Work:
BunnyCates.com 2008 to 2000
Reviewer/Editor/Personal Assistant
Hallmark - Madisonville, KY 2010 to 2011
Merchandiser
DigiscrapObsession.com 2004 to 2011
Owner
Movie Gallery - Morganfield, KY 2001 to 2004
Store Manager
Circus Video - Madisonville, KY 1999 to 1999
Clerk
Education:
South Hopkins High School - Nortonville, KY 1992
Diploma
Skills:
Provides leadership, motivation and supervision to assigned store personnel. Exercises management control on the highest level store authority over personnel assignments, operational functions, and customer service satisfaction, to ensure objectives are met. Plans and prepares work schedules and assigns associates to specific duties. Promotes sales to customers and ensures store personnel are actively promoting sales to customers. Develops and maintains effective communication with customers and staff. Establishes and communicates expected customer service, operational and overall performance standards, objectives and goals. Implements all Company guidelines, policies, and procedures, and constructively enforces them with all subordinates to ensure compliance. Develops and maintains an awareness of Company financial programs in order to: Ensure potential for maximum store operating efficiency; Meet budgeted revenue and cost control projections; Maximize inventory usage; Identify problems or trends which are negatively impacting the operation; and Ensure adequate supplies and equipment are available. Ensures Safety of employees and customers and provides the security and loss prevention measures of assigned store. Verifies integrity and function of all electronic systems used to prevent loss. Directs and ensures personnel compliance for safety, shoplifting, and armed robbery guidelines and procedures. Accounts for all inventory, equipment, fixtures, and cash assets and maintains confidentiality and security of customer account information and all store records. Ensures facility, fixtures, equipment and inventory are maintained for the most favorable operation and appearance. Initiates internal maintenance requests and places equipment service calls in a timely manner. Monitors tape and equipment repair costs for optimal return on investment. Directs and supervises staff housekeeping, cleaning, and store appearance efforts. Orders merchandise and prepares requisitions to replenish merchandise and supplies. Performs 'Manager On Duty' functions related to daily customer service activities, and supervises to perform daily operational routines related to: Opening and closing the store; Preparation of daily reports; Cash control counts and banking of deposits; Product receiving and transfers; Account maintenance and collections; Merchandising and marketing activities as well as other required operational and administrative functions. Provides for and ensures compliance with all applicable federal, state and local laws governing store operations. Maintains awareness and communicates relevant commercial, consumer, and employment regulations and laws to assigned staff. Maintains current status for all necessary permits and store licenses and posts accordingly. Consistently manifests the ability to get along with other associates, to follow directions, and works well under pressure. Staffs all personnel assignments by conducting activities and hiring interviews. Personally selects or approves all new hires candidates and makes management candidate recommendations to the District Manager for further evaluation. Directs training functions for all new hires and existing staff. Evaluates assigned staff on established schedule and approves all evaluations Extensive computer knowledge of various programs including but not limited to Lotus and Adobe Photoshop, Image Ready, Acrobat and Illustrator; Macromedia Dreamweaver, Freehand, Fireworks and Flash; Swish; Microsoft Excel, PowerPoint, FrontPage, Access and Word; and other Microsoft Office products. Knowledge of computer components and network troubleshooting, as well as general computer maintenance techniques to help maintain high functioning equipment. Familiarity of web design (HTML, CSS, PHP, UNIX, JavaScript) with expertise in graphics design.