Industry:
Information Technology And Services
Work:
Ntt Data Services
Nov 2016 - Nov 2017
Business Systems Senior Advisor
Dell
Dec 2014 - Nov 2016
Business Systems , Senior Advisor
Csc
Jul 2009 - Oct 2014
Senior Business Manager
Csc
Aug 2005 - Jul 2009
Cross Functional Manager
Csc
Aug 2002 - Sep 2005
Service Request Manager
D&B Transunion Analytic and Decision Services Pvt. Ltd.
Sep 1999 - Aug 2002
Service Desk Supervisor
Bolivia North Carolina
Sep 1999 - Aug 2002
Education:
Raritan Valley Community College
Associates, Business
Kean University
Bachelors, Bachelor of Arts, Teaching, Elementary Education, Education
Skills:
Itil, Business Process, It Service Management, Process Improvement, Service Management, It Operations, Requirements Analysis, Project Delivery, Itil V3 Foundations Certified, Technology Integration, Bmc Remedy, Six Sigma, Customer Service, Service Desk Management, Unicenter Service Desk, Negotiation, Incident Management, Collaborative Problem Solving, System Deployment, Service Desk, Management, It Strategy, Vendor Management, Managed Services, Servicenow, Service Catalog, Request Management, Team Building, Customer Experience, Itil Certified
Certifications:
Itil Foundation V3
Six Sigma Green Belt
Itil Pmc Ltd
Six Sigma
