Position:
IT Operations & Infrastructure Analyst at Northwestern Mutual, Tutor at Honor Roll Tutoring
Work:
Northwestern Mutual
since Sep 2010
IT Operations & Infrastructure Analyst
Honor Roll Tutoring
since Sep 2006
Tutor
EthoStream
Sep 2007 - Sep 2010
Tech Support Tier II
Sylvan Learning Center
Jun 2001 - Jun 2008
Teacher
Zion Lutheran School
Jul 2000 - Jun 2006
Teacher, Athletic Director
Education:
ITT Technical Institute 2006 - 2009
Bachelor's, Information Security Systems
University of Phoenix 2001 - 2003
Masters, Curriculum and Instruction
DMLC 1981 - 1986
Bachelor of Science (BS), Elementary Education and Teaching
Skills:
Databases, Suite, Training, Campus, Public Speaking, Troubleshooting, Computer Hardware, XP, Windows 7, Printers, Routers, Networking, Customer Service, Wireless Networking, Switches, Software Installation, Hardware, Software Documentation, Technical Support, VPN, Windows, Operating Systems, DHCP, Laptops, Firewalls, Blackberry, TCP/IP, Antivirus, DNS, Information Technology, Active Directory, Dell Computers
Certifications:
Microsoft Certified Professional
Microsoft Certified Desktop Service Technician