Location:
650 north Meridian Rd, Youngstown, OH 44509
Industry:
Information Technology And Services
Work:
General Motors
Global Change and Release Manager
General Motors
Jan 2013 - Jul 2013
Incident Manager
Opelin
Jul 2011 - Jan 2013
Change Manager
Teksystems
Apr 2010 - Jul 2011
Incident Handler
Pendum, Inc.
Jan 2007 - Sep 2009
Purchaser and Project Manager
The Wilson Group
Nov 2002 - Dec 2006
Technical Services Coordinator
The Wilson Group
Sep 1998 - Nov 2002
Lead Field Service Technician
The Wilson Group
Apr 1997 - Sep 1998
Field Service Technician
National Techteam
Jul 1996 - Apr 1997
Resource Technician
Education:
Walsh College 2010 - 2014
Macomb Community College 1996 - 1998
Associates, General Studies
Skills:
Troubleshooting, It Service Management, Vendor Management, It Operations, Servers, Technical Support, Process Improvement, Software Documentation, Business Process, Change Management, Business Process Improvement, Problem Management, Service Management, Management, Incident Management, Service Delivery, Project Management, Computer Hardware, Software Installation, Networking, Pre Sales, Operations Management, Training, Program Management, Incident Handling, A+, It Systems Development, Windows 7, Customer Satisfaction, Logistics, Purchasing, Business Analysis, Release Management, Itsm