Location:
15 Shipley Ct, Middleton, MA 01949
Work:
Teleperformance
Jun 2011 - Mar 2019
Executive Vice President | Customer Experience Strategist
Teleperformance
2009 - 2011
Senior Vice President, Solution Development
Teleperformance
Aug 2000 - 2009
Vice President, Business Development
Vertrue
Jan 1, 1996 - Jan 1, 2000
Director, Network Operations
Iti Marketing Services
1986 - 1996
Director, Client Services
Education:
Creighton University 1986 - 1987
Bellevue East High School
Skills:
Crm, Bpo, Outsourcing, Customer Experience, Call Centers, Vendor Management, Contact Centers, Management, Workforce Management, Call Center Development, Call Center, Business Development, Account Management, Operations Management, Telemarketing, Strategy, Lead Generation, Customer Retention, Leadership, Process Improvement, Customer Acquisition, Sales, Business Process Improvement, Customer Satisfaction, New Business Development, Executive Management, Telecommunications, Cross Functional Team Leadership, Saas, Inbound Marketing, Team Management, Offshoring, Outsourcing Management